Resume example by job title
Customer Service Representative Resume Example
In our view, a customer service resume should show that you can handle a steady stream of different people and leave each case in good order. This example shows how to say that with the details of the work, not with a list of personality traits.
General advice with a fictional example, not research and not a Yago customer result. What the advice says about hiring is our own reasoning, and employers differ.
The example
Fictional example. Tyler Brooks, the employers and the schools are invented, and any resemblance to a real person, employer or school is a coincidence. The numbers are made up.
Tyler Brooks
Customer Service Representative
tyler.brooks@example.com · (602) 555-0117 · Phoenix, AZ
Summary
Customer service representative with three years in phone and chat support for a regional internet provider. Handles billing questions and outage calls, and writes the case notes the next agent can pick up without calling the customer back.
Experience
Customer Service Representative, Cascade Broadband
Mar 2023 – Present- Handle about 60 calls and chats a shift, mostly billing questions, plan changes and outage updates.
- Resolve most billing questions on the first contact and write case notes so a colleague can continue without re-asking the customer.
- Coach two new hires a quarter on the ticketing system and the rules for escalating to a supervisor.
- Kept satisfaction scores at or above the team target in 8 of the last 12 months.
Retail Associate, Summit Outfitters
Jun 2021 – Feb 2023- Processed returns and exchanges at a busy front counter and explained store policy to customers who were not happy with it.
- Counted the register drawer at close and reported any difference to the manager.
Education
Skills
Phone and chat support · De-escalation · Billing and account systems · Ticketing software · Typing 55 WPM · Written case notes
Languages
English (Native or Bilingual Proficiency) · Spanish (Limited Working Proficiency)
Download this example as an editable Word file or a PDF, then replace each detail with your own. It is free, with no account; we ask for your email address before the first download in a visit.
What makes this example work
- Volume is stated plainly. Sixty calls and chats a shift tells a reader the pace of the job in a few words. It is a made-up figure here; use your own, and an honest range if you do not know exactly.
- The kind of problem is named. Billing questions, plan changes and outage updates are different skills. Naming them shows which of those the reader can expect you to handle.
- It shows what happens after the call. Writing case notes so a colleague can continue is, in our view, a quiet strength in support work, and it deserves a line of its own.
- One number, with its limits. The satisfaction line says "at or above the team target in 8 of 12 months", which is checkable and does not claim to be perfect.
- The earlier retail job supports the same story. Returns at a front counter is practice at explaining policy to people who are upset. The bullet says so without saying "good with people".
From a duty to something you can picture
A customer service bullet can describe the job title instead of the work.
Weaker: Responsible for answering customer calls and resolving issues.
Stronger: Handle about 60 calls and chats a shift, mostly billing questions, plan changes and outage updates.
The stronger line gives pace and types of problem. The weaker one could describe any support job and tells the reader little about yours.
What to show in a customer service resume
- The channel you worked in (phone, chat, email, in person) and roughly how many contacts a day or shift.
- The kinds of problems you handled, named in the customer's terms.
- What you did when you could not solve a problem yourself: who you escalated to and how you handed it over.
- Any number you can check, such as a satisfaction score against a target, with the target stated.
- Tools by name if the posting names them: a ticketing system, a billing platform, a CRM.
Leave out phrases like "excellent communication skills" and "team player". Show the communication in the bullets instead.
Mistakes to avoid
- Writing "exceeded expectations" with no number or comparison. Say against what.
- Listing every software product you have touched. Keep the ones the posting asks for.
- Making up a precise figure. A rough, honest number ("about 60 a shift") is fine; a precise invented one is not.
- Leaving out the language you speak with customers. If you handle calls in two languages, say so.
Skills to consider, if they are true for you
Pick the ones the posting asks for and that you could use on day one.
- Phone, chat or email support
- De-escalation
- Billing and account systems
- A named ticketing tool
- Typing speed, if you have tested it
- Written case notes
- A second language, and the level you speak it
Write yours
- Download the example and open it in Word, or copy its structure into your own file.
- Replace every line with something you did, keeping the pattern: what you did, for whom, and one detail.
- Delete anything you cannot back up in an interview, then ask someone to read it.
When your own version is ready, scan it in the CV Lab to see how it reads.
Which file type should you send? The one the posting asks for. Our guide to applicant tracking systems sets out what three vendors say about PDF and Word.
Want a different look? The CV templates come in eight layouts, as Word and PDF.
Frequently asked questions
What should a customer service resume summary say?
The channel, the kind of customer and the one thing you do well, in two sentences. The example says phone and chat, billing and outages, and clear case notes.
Do I need experience to apply?
It depends on the posting. If it does not require support experience, we would describe retail, food service or front-desk work the same way: what came up, how often and how you handled it.
Should I put my call metrics on it?
Only ones you can state honestly and give context for, such as a score against a stated target. Leave out any figure your employer treats as confidential.
How long should a customer service resume be?
We suggest one page. With a long career a second page can be justified, but we would still let the three most recent jobs do most of the work.